Privacy Policy

Effective date: [9/25/2026]

Carol Tran Reynolds (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information through www.caroltherealtor.com and when you submit an inquiry or request an appointment through our website.

Information We Collect

Information you provide: When you contact us, request a consultation or property showing, or ask about buying or selling a home, we collect the information you submit. This may include your name, email address, telephone number, property information, appointment preferences, and questions or messages.

Please do not submit Social Security numbers, bank account information, payment instructions, or sensitive identification documents through our general website contact form.

Information collected automatically: Our website and third-party tools may collect your IP address, browser and device information, pages visited, referring website, visit times, and interactions with website features. Cookies, pixels, and similar technologies may support this collection.

How We Use Information

We use information to:

Respond to inquiries and provide requested information.
Arrange consultations, appointments, and property showings.
Support the real-estate services you request.
Organize contact information and manage direct follow-up.
Operate, maintain, and protect our website.
Understand website usage and measure advertising performance.
Comply with applicable obligations and resolve disputes.

Submitting an inquiry does not automatically subscribe you to a newsletter or marketing email or text campaign. We currently use website inquiries for direct follow-up about your request.

How We Store and Share Information

We do not sell or rent your contact information or customer lists. We do use service providers to operate our website and support our business.

Website inquiries are stored in Follow Up Boss, our customer relationship management system, so we can organize your contact information, record your request, and manage follow-up.

Our website also uses:

Wix: website hosting and related website services.
Usercentrics for Wix: cookie preference and consent-management tools.
Visitor Analytics: website usage and performance analysis.
Facebook (Meta) Pixel: advertising measurement and audience-related features.
Google Reviews Pro by MarketPushApps: displaying customer reviews.
All-in-One Reviews and Google Reviews by Elfsight: displaying reviews and related content.

These services may receive technical information from your device when their components load or when you interact with them.

Review widgets may display publicly available reviewer names, profile images, ratings, and review text. Loading these widgets may involve connections to external providers.

Meta Pixel may transmit information about your website visits and interactions, along with device or cookie identifiers, to Meta. Meta may associate that information with other information it holds. Its practices are described in the Meta Privacy Policy.

Additional provider information is available in the privacy policies of Wix, Elfsight, and MarketPushApps.

We may share information with our brokerage and personnel supporting the services you request, as appropriate and subject to applicable authorization requirements. We may also disclose information when required by law or valid legal process, or when reasonably necessary to protect rights, safety, or our services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies for:

Essential functions: website operation, security, and consent preferences.
Functional features: remembering preferences and supporting optional website features.
Analytics: understanding visits and website performance.
Marketing: measuring advertising and supporting advertising-related features.

Our Usercentrics consent interface provides information about website components and available choices. You can also manage or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.

Your Communication Choices

You may contact us to update your information, specify your preferred contact method, or ask us to stop optional follow-up.

We may still communicate with you as appropriate about an active request, appointment, transaction, or legal obligation.

Retention and Security

We retain information for as long as reasonably needed to respond to inquiries, provide requested services, maintain appropriate business records, comply with applicable obligations, and resolve disputes. Retention depends on the information involved and our relationship with you.

We use reasonable safeguards designed to protect personal information. However, no method of electronic storage or internet transmission is completely secure.

Privacy Requests

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to exercise other privacy choices.

Contact us using the details below to make a request. We may need to verify your identity and may retain certain information when permitted or required by law.

Third-Party Links

Our website may link to external websites, property information, and social media services. Those services have their own privacy practices and policies, which we encourage you to review.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information through our website, please contact us so we can address it.

Changes to This Policy

We may update this policy when our practices or requirements change. The effective date above identifies the current version. We will provide additional notice or obtain consent where required.

Contact Us

Carol Tran Reynolds
Email: caroltranreynolds@kw.com
Phone: 816-446-7227
Mailing address: 3751 NE Ralph Powell Rd, Lee’s Summit, MO 64064, USA